University of Technology Sydney leverages Boomi's cloud platform to support student services and operational efficiency

The University of Technology Sydney (UTS) has adopted Boomi’s Managed Cloud Services (MCS) to modernize its data infrastructure, aiming to improve student data management and reduce administrative workload.

With more than 40,000 students enrolled, the university required a scalable system to manage large volumes of data efficiently. The transition is part of a broader digital strategy designed to enhance student services and streamline operations.

Cloud migration and system integration

UTS enrolls over 40,000 students, generating large amounts of data that must be processed and managed efficiently. To support its long-term digital strategy, the university adopted Boomi MCS, a multi-tenant cloud platform optimized for data integration within Amazon Web Services (AWS). This platform now serves as the foundation for one of the largest technology projects undertaken by the university.

A key component of the transition was moving the university’s core student management system to the cloud, requiring the adjustment of 400 integrations across various digital platforms.

Anthony Heiler, Head of Enterprise Platforms at UTS, said:

“In April this year, we migrated our formerly on-premises core student management platform to the cloud, making Technology One our first major user of MCS. It was a huge piece of work, requiring a rejig of 400 integrations. Yet, this was practically a non-event, which was a huge relief to the organization. Because we worked with Boomi to ensure MCS was ‘right sized’ to handle the load, students didn’t feel a thing.”

One of the key benefits of the migration has been a reduction in the time required to finalize student grades.

Heiler added:

“Rather than maintaining integrations, we’ve invested in building integrations that bolster students’ experiences. For example, it used to take 16 days to ratify student grades. We’ve now brought that process down to 24 hours, which is a huge feat for 40,000 students. And according to student services, we’re receiving fewer support tickets, which is a victory for clerical overhead and student happiness.”

Boomi’s cloud-based solution has also improved the university’s ability to handle data traffic during peak periods, particularly during student enrollment.

Heiler continued:

“Throughout a semester, UTS processes up to 10,000 documents per day, but in an enrollment week, this peaks at 300,000 documents. It’s at this time students log in and submit timetable requests, typically within the same hour. But this isn’t a burden anymore. Since Boomi, we’ve earned the power to scale and process the data traffic while maintaining uptime. So, our technology decisions are essentially helping students secure classes with their friends, which keeps them engaged and enthusiastic.”

Boomi worked closely with UTS throughout the migration process to ensure the system met the university’s workload requirements.

Jennifer Leech, Senior Platform Manager Integration, ITU Enterprise Platforms at UTS, said:

“We were highly impressed with Boomi’s support during our migration from Boomi on-prem to Boomi MCS. Their team collaborated closely with the UTS Integration Team to ensure the MCS platform met the university’s diverse workload requirements. The platform has been a tremendous success for UTS, and we are excited to leverage the new capabilities Boomi has introduced in the APIM space.”