University of Melbourne Mobile Learning Unit selects Rimini Street to manage Salesforce operations
The Mobile Learning Unit will use Rimini Street’s Salesforce services to strengthen course delivery, case management, and student support operations
The Mobile Learning Unit (MLU) at the University of Melbourne has selected Rimini Solutions for Salesforce to manage and enhance its eLearning platform, which supports course delivery, case management, and student services.
Rimini Street, a Nasdaq-listed company, provides enterprise software support and innovation solutions and is a third-party support provider for Oracle, SAP, and VMware environments.
The MLU delivers end-to-end learning solutions for education providers, ranging from course creation and instructional design to hosting and support. Its Salesforce environment serves as the core of these operations, enabling student access, case tracking, and reporting.
Addressing resource challenges and ensuring platform stability
The decision to partner with Rimini Street follows a competitive selection process focused on finding a service provider capable of supporting MLU’s complex Salesforce environment.
“Salesforce is integral to our operations. If it were to go down, it would impact student access to courses and our ability to manage support issues,” says Pat Violo, program office manager at MLU. “One of our key challenges was retaining a deep Salesforce knowledge base to implement best practices and keep the platform running as efficiently as possible. That’s where Rimini Street came in to fill the knowledge and resource gap, and we’re excited to take our eLearning capability to new heights through our partnership.”
Rimini Solutions for Salesforce combines managed and professional services, helping organizations maintain, optimize, and innovate within their Salesforce environments.
David Rowe, chief product and marketing officer at Rimini Street, says, “While many Salesforce partners specialize in managed services or professional services, our ability to provide both capabilities sets us apart in the industry. Building on the operational efficiency, stability and flexibility we provide our Salesforce clients, we help unlock new potential for their systems, delivering innovation and business transformation needed to remain competitive – all from one trusted source.”
Future growth plans for the eLearning platform
According to Violo, MLU conducted an internal risk and reward analysis before making the switch to Rimini Street, speaking with other Salesforce clients to validate the decision.
“We spoke with several Salesforce clients and did our own internal assessment of risks and rewards for making the switch to Rimini Street. What we learned was that Rimini Street provides cost-effective, high-quality support which draws on global expertise and a vast resource network, making them a strong partner, well-positioned to support our complex Salesforce environment,” says Violo.
With its systems stabilized, MLU plans to work with Rimini Street to expand its offerings, including selling more courses and promoting its full learning management system solution.
“With Rimini Street, we can balance both our internal and external resources in a cost-effective way, ensure the knowledge of our critical in-house skills is retained, and look towards the future of our business,” says Violo.
