Pathify launches AI chatbot to streamline student support in higher education
Pathify has launched a new AI Chatbot, a fully integrated virtual assistant designed to provide personalised support for higher education institutions.
The AI Chatbot functions across an institution’s tech systems, offering fast and authenticated responses to student queries, reducing the need for continuous manual updates.
Chase Williams, CEO and co-founder of Pathify, explained the new tool:
“Our AI Chatbot transforms how institutions deliver individual, accessible and accurate support without constant updates or training. By providing direct access to verified institutional resources, we empower schools to enhance student experiences while easing the burden on administrative staff.”
The AI Chatbot operates by connecting directly with a wide range of institutional data, utilising advanced AI and natural language processing (NLP) to ensure that students receive verified, accurate information. Unlike traditional chatbots, which often require frequent manual updates, Pathify’s Chatbot is designed to avoid the issues of misinformation by drawing on a constantly updated data set.
Alongside answering student queries, the AI Chatbot also offers integrated analytics tools for institutions. These tools allow administrators to monitor usage patterns, identify common queries, and gather insights that can inform future decisions about student services. The data-driven approach enhances institutional efficiency, helping universities better allocate resources and respond to emerging needs.
The chatbot is designed to work across multiple devices and platforms, allowing students to access it easily, whether on campus or studying remotely.
Ryan Adkins, Cloud Application Administrator at Alabama A&M University, noted the practical benefits the institution has experienced with Pathify’s platform:
“Pathify’s Digital Engagement Hub transforms how we communicate and engage with our students, and the AI Chatbot will continue elevating our experience. It’s not just about faster responses — it’s about personalised, 24/7 support, helping our students succeed while allowing our team to focus on strategic priorities and saving money along the way.”
