CGS Immersive Cicero launch targets AI training and workforce upskilling

CGS Immersive, a provider of AI and extended reality (XR) training solutions, has launched Cicero, a new simulation tool designed to support workforce development through lifelike roleplay scenarios.

The platform enables organizations to train employees in real-time interactions by replicating common workplace situations in a controlled, digital environment.

Using unscripted, customizable simulations, Cicero allows companies to build training modules that reflect real-world challenges. Users can integrate internal materials and choose from persona models based on five core personality traits. Scenarios can be developed and applied to a range of roles, including sales, customer service, and operations.

Deployment by Medtronic and industry response

Healthcare technology company Medtronic has adopted Cicero as part of its sales and surgical training programs.

Colleen Tully, Senior Program Manager, Learning Technology Innovation at Medtronic, said, “The Cicero application is a significant leap forward in surgical training technology. Cicero’s XR-enabled roleplays will revolutionize our sales enablement, surgical education and other medical training. We're excited about Cicero helping us improve healthcare delivery."

Gina Smith, Ph.D., Research Director at IDC, added, “The increasing demand for immersive training solutions highlights the importance of platforms that blend AI and extended reality (XR) to address critical workforce skill gaps. Roleplay solutions that can enhance human skills are fundamental, making them essential for workforce transformation and future-readiness."

Platform capabilities

Cicero includes features such as real-time AI feedback, 24/7 virtual coaching, and tracking tools to monitor performance over time. The platform supports multiple languages and can be deployed across regions. CGS says the system is suitable for any industry requiring scenario-based learning and can scale with organizational growth.

Doug Stephen, President of CGS Immersive, said:

“Traditional workplace training is often generic, costly, and lacking in the real-world context employees need to succeed. With Cicero’s hyper-realistic scenarios, businesses can immerse their teams in dynamic, unscripted roleplay simulations for a limitless number of real-world circumstances. The engagement and feedback created with Cicero drives measurable performance improvements and ROI. What normally took teams weeks to develop can now be produced in minutes.”