Online skills marketplace and learning platform Udemy appoints new Chief Customer Experience Officer
Neeracha Taychakhoonavudh joins Udemy as Chief Customer Experience Officer (CCO), aiming to accelerate enterprise strategy at the online learning platform.
Taychakhoonavudh will be Udemy’s first ever CCO, overseeing enterprise customer adoption, expansion and retention strategies to meet the changing needs to the company’s customer base across the world.
Reporting directly to Udemy President and CEO Hugo Sarrazin, Taychakhoonavudh will lead Udemy’s Global Customer Success and Customer Operations teams.
She has extensive experience in customer success leadership, having recently served as Chief Customer Officer at US software company Asana. Taychakhoonavudh also spend 14 years in a number of leadership roles at cloud-based software provider Salesforce, including Executive Vice President, Global Customer Success.
Last year, as Udemy shared its 2024 Financial Results, the platform also reported its consumer segment had seen a decline, with monthly average buyers decreasing by 3% year-over-year and consumer revenue falling by 5%.
"I've deployed AI tools which transform the customer experience by delivering a truly personalized journey, and look forward to leveraging this in the world of skills development, both at the individual and organizational level," Taychakhoonavudh comments.
"As the future of work undergoes revolutionary levels of change, Udemy's AI-powered platform can help reshape how global enterprises approach strategic workforce planning in a modern way. I look forward to working with Udemy’s talented team to create a future-forward customer experience by focusing on delivering values and outcomes."
Hugo Sarrazin, President & CEO at Udemy, adds: “Neeracha brings deep expertise in customer experience, a global mindset, and an ability to scale strategic programs that drive expansion with global organizations that provide lasting business value. Her leadership will be instrumental as we strengthen our customer engagement model, deepen loyalty, and accelerate durable growth across Udemy Business. We’re thrilled to welcome her at this pivotal stage of our journey.”
The appointment comes shortly after Udemy named Hugo Sarrazin as its new President and Chief Executive Officer. Sarrazin, who joined from UKG, also took a seat on Udemy’s Board of Directors.
