911 responders gain real-time access to school security footage for immediate crisis response

Eagle Eye Networks announced the launch of Eagle Eye 911 Camera Sharing in the USA, a technology designed to provide Emergency Communication Center telecommunicators instant access to security cameras during emergencies. This initiative, developed in collaboration with RapidSOS, aims to offer real-time visual information to first responders, enhancing their situational awareness and response efficiency.

RapidSOS, known for securely linking data from over 540 million connected devices to emergency services, supports this integration, which allows 911 and field responder agencies to access critical visual cues directly.

Security cameras are widely installed across educational institutions in the USA, yet access to these cameras by emergency communication centres during crises has been limited. 

The launch of Eagle Eye 911 Camera Sharing changes this scenario by enabling immediate access to live video feeds for 911 telecommunicators following an emergency alert.

This technology allows for real-time video viewing from selected security cameras, providing crucial visual data during emergencies and enhancing the ability to swiftly convey critical details vital for effective intervention.

Damon Grant, Co-principal of Oakland Unity Middle School, stated, “The Eagle Eye Networks 911 Camera Sharing solution we’ve implemented gives first responders critical information in real-time to guide their response to an emergency in our school. The presence of this technology serves as a silent guardian, ready to act if needed, but a resource we hope we will never need.”

The operation of the Eagle Eye 911 Camera Sharing system involves preselecting which cameras can be shared during an emergency. Following a 911 alert, telecommunicators gain immediate access to video feeds from these preselected cameras, enhancing their ability to assess the situation and inform first responders accurately.

“First responders do extraordinary work managing hundreds of millions of 911 calls annually,” said RapidSOS CEO Michael Martin. 

“Now, responders can see directly from the location’s surveillance camera what is occurring at the scene of an alarm or a 911 call, verify the emergency and provide visual contextual information to field responders – transforming their ability to respond.”