Itsu Advances Global Education with Attensi AI for Workforce Training

Itsu has announced its adoption of Attensi AI to support the rapid expansion of its healthy-eating restaurant chain across Europe. This technology streamlines the creation and translation of training content, facilitating quicker deployment of training materials to its international workforce.

Attensi AI introduces several innovative features, including automated voice-overs and auto-translations, which enable itsu to efficiently deliver consistent training across its locations. 

Implementing Attensi’s AI technology allows for real-time updates and personalised training modules. It uses a creative co-pilot function to assist in developing training content that is aligned with specific business goals and learner types. This feature enables the simulation of realistic scenarios by customising dialogues with desired emotional tones, enhancing the interactive learning experience.

Previously, the process for voice-overs was time consuming and expensive as actors needed to be booked in studio conditions with high spec recording equipment for quality sound.

Errors could not be amended easily without further time and cost devoted to re-recording. Furthermore, as the business expands, these voice-overs needed to be translated and recorded in different languages.

This was a time consuming and expensive process. Now training partners can instantly translate training to French or any language like Dutch or Spanish by pressing a button.  

itsu has also adopted Attensi’s creative co-pilot. This virtual assistant co-creates content alongside the training team to build new training modules to support business goals and to tailor training for different types of learners.  

Dialogues within the simulations can be created by typing in a description of the type of challenge the itsu team wants to create as an interactive learning experience.

They can add instructions for the desired tone, such as angry, happy, disgruntled or confused – making for a more realistic exchange with the virtual customer or colleague.    

Alba Trujillo Mora, International Training Manager at itsu, stated, “Using Attensi AI has improved training. We can prepare the training content for new countries significantly quicker than before, it has opened doors to new content creation, voice-overs, and translations. 

“The impact on the employee learning is invaluable and truly contributes to our mission of making our Asian-inspired healthier menu accessible to everyone.”

Francesco D’Apice, Operational Training Partner at itsu, added, “Attensi AI enables us to train our team to a high standard by offering fun games that our teams want to play over and over again. We can oversee their progress and support them with further training if needed.”