Boston University’s Digital Business Institute and Infocap partner to drive digital transformation in credit unions
The Digital Business Institute (DBI) at Boston University Questrom School of Business has announced a partnership with Infocap AI Corp, a company specializing in human-centric automation.
The collaboration aims to support credit unions in improving growth and member services through digital transformation initiatives.
Infocap provides automation solutions designed to enhance human capabilities in organizational processes. The partnership with DBI will leverage the institute’s research and Infocap’s technological expertise to develop digital strategies that improve customer engagement and operational efficiency within credit unions.
Nathaniel Palmer, President and CEO of Infocap, said:
“Our mission is to serve as a co-innovation partner supporting clients who put their own members at the center of their gravity. We continuously strive to expand the value received by their members, implementing solutions that enable both employees and the community they serve to get the human yet digitally enhanced experience they’ve come to expect in any modern experience in the 21st Century.”
The collaboration focuses on integrating data-driven research into practical applications for credit unions.
Professor Peter Howard, Executive Director of the Digital Business Institute, stated:
“Through this work, Infocap will draw on the Institute’s data-driven research and hands-on learning with a partnership focused on driving real innovation in digital strategy and customer engagement, demonstrating the value of collaborative research between academia and real-world industry.”
Susan Fournier, Allen Questrom Professor and Dean of the Questrom School of Business, highlighted the benefits of the partnership:
“This collaboration between the Digital Business Institute and Infocap will greatly benefit credit unions and the customers they serve through innovative digital transformation efforts inspired by our research.”
